Monte Rivora ("we", "us", "our") operates the website monterivora.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information you voluntarily provide when you:
- Create an account or place an order (name, email, phone, shipping address, payment details)
- Contact us via email, WhatsApp, or our contact form
- Subscribe to our newsletter
- Leave a product review
We also automatically collect certain information including your IP address, browser type, pages visited, and time spent on the site via cookies and analytics tools.
2. How We Use Your Information
- Process and fulfil your orders, including sending order confirmations and tracking information
- Manage your account and provide customer support
- Send promotional communications (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and services through analytics
- Comply with legal obligations and prevent fraudulent activity
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Logistics and courier partners (for order fulfilment)
- Payment processors (e.g. Razorpay, Stripe) — they are fully PCI-DSS compliant
- Email marketing platforms (only if you've subscribed)
- Legal authorities if required by law or to protect our rights
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. Essential cookies are required for the website to function. Analytics and marketing cookies are only set with your consent.
You can disable cookies in your browser settings; however, some features of the website may not function correctly.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order records are kept for 7 years. You may request deletion of your data at any time (see Section 7).
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL (HTTPS).
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data ("right to be forgotten")
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please email us at hello@monterivora.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related questions or requests, please contact us at:
hello@monterivora.com
Monte Rivora, India